Arena Information
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Arena Information
Alcoholic Beverages
No alcoholic beverages of any kind are permitted to be brought into House of Hope. Concession stands located throughout the arena will sell various types of non-alcoholic beverages.

Animals
Animals are not allowed in the arena, except for animals for guests with disabilities, unless specified by management.

Banners and Signs
Banners may not be carried during play of games or performances due to sightline restrictions. Signs may not be placed on railings or walls. Poles to display banners or flags are not permitted.

Cameras
Restrictions on the use of still and video cameras vary by event. The event producer determines this policy. Some sporting events permit still cameras without flash, but not recording devices. Concerts typically do not permit any cameras or recording devices (audio or video). Guests should contact House of Hope Guest Services to find out the policy prior to the event.

Climate Control
The HVAC system is designed to provide year-round comfort. Temperature in House of Hope’s seating area is kept at a pleasant 70 degrees.

Concessions
There are currently no concessions, but will be in the future.

Containers
We ask that all guests remember that no outside food or beverages, coolers, bottles or cans may be brought into House of Hope, with the exception of bottled water.

Diaper Changing Stations
Diaper Changing Stations are located in all men’s, women’s and family restrooms.

Disabled Facilities
House of Hope is designed to 100% ADA compliance. It offers up to 88 conveniently located disabled parking spaces with van accessible spaces included. All seating configurations include disabled seating spaces equal to 1% of capacity. Wheelchair access is provided at restrooms, drinking fountains, and concession/merchandise stands.

Elevators
There are two public elevators located at the main entrance of the building at Gate 4. Guests with disabilities or guests who need special assistance, may use these elevators.

Emergency Calls
All ticket holders should record their section, row and seat numbers at home and at the office. It is important for babysitters and family members to have this information and call Guest Services should a family emergency arise. Messengers may only locate those individuals if given specific seat information.

Emergency Vehicle Service
House of Hope management will provide on-call emergency services to guests parking on the House of Hope site. If an emergency should arise please approach a parking attendant or go to the Guest Services Booth for assistance.

Family Rooms
Family washrooms are located in the northeast and southwest corners of both the lower and upper concourse levels as well as on both suite levels.

Fan Conduct
House of Hope intends to provide all guests with a safe, comfortable and enjoyable atmosphere. Consequently, the arena management does not intend to allow a pleasant experience to be disrupted or ruined by a few unruly guests. Therefore, we have established the following rules for expected guest conduct:

• Guests wearing obscene or indecent clothing are not allowed on arena property.
• Guests using foul or abusive language or gestures will be ejected from the arena.
• Guests appearing intoxicated will be denied entry or ejected from the arena.
• Guests interfering with the progress of the event or going onto the playing surface or stage will be ejected from the arena and arrested.


To enforce these policies, House of Hope event security will be located throughout the arena. Guests who are not here to enjoy the event or cannot comply with these rules will not be welcome at House of Hope.

First Aid
First Aid facilities are located on the lower level across from section 102. Paramedics are also available throughout the arena and will respond immediately when assistance is needed.

Gates Open
The arena gates normally open 1 to 1 1/2 hours prior to event time. To verify opening time, please call Guest Services at 773.568.8350

Guest Services
The main Guest Services Booth in House of Hope to answer any questions during the time of an event is located in the main lobby at the gate 4 entrance. Any other time a representative can be reached at 773.568.8350.

Information
For game or event times call 773.568.8350. For ticket information, please contact Ticketmaster at 312.555.1212.

Inspection Policy
All guests are subject to visual inspection of person, parcels, bags, containers and clothing capable of carrying prohibited items. Guests may refuse inspection and if so, arena management may refuse entry.

Lost and Found
Lost and Found items that are lost may be retrieved at the Guest Services Booth across from the Gate 4 entrance the day it is lost. Any time after that please call our main line 773.568.8350

Parking
The House of Hope has approximately 2,120 parking spaces, including 120 that are handicapped accessible.
Lot A= HOH South Lot
Lot B= HOH North Lot
Lot C= Sherwin/Williams, This lot is used after business hours
Lot D= Ryerson/Tull , This is the primary overflow lot and is available 24 hours
Lot E= Pullman Bank, This lot is used after business hours
Lot F= HOH West Lot

Police
City of Chicago Police Officers are located outside and inside the arena. Additionally, uniformed officers are stationed throughout the arena to render assistance when needed.

Production Facts

Seating
The primary seating areas at House of Hope are the lower and upper level seating bowls.

Security / Crowd Management
House of Hope security is managed in-house with a staff that provides professional protection for the facilities, guests and performers. Our electronic security system features indoor/outdoor closed circuit cameras/monitors, electric door alarms, maximum lighting and a security post with 24-hour coverage.

Soliciting
No loitering, trespassing, soliciting / peddling, resale of tickets, merchandise or apparel is allowed on arena property. Any exception to this policy must be approved, in advance, by House of Hope and the City of Chicago.

Sound System
A concert capable sound system offers the best in live and recorded music, and enhanced acoustics that capture all the excitement and noise of the arena.

Telephones
There are no public telephones in the facility. Please ask any House of Hope staff member for assistance.

Jumbotron Screens / Television Monitors
There are two jumbotron screens inside the arena to broadcast events in real time or allow playback of special video announcements. There are 19 television monitors throughout the building in various rooms, dressing rooms and backstage to ensure that guests never miss a moment, even when leaving their seat.

Ticket Information
The Ticket Office is located on the northeast corner of the arena in between Gates 2 and 3. Tickets may be purchased with Cash, MasterCard, or Visa.

Tours
Public Tours of House of Hope are available by reservation only. House of Hope is currently taking reservations for tours, please call the Guest Services Department to make a reservation.

Wheelchairs
Wheelchair escorts are provided through Guest Services. Please ask any House of Hope staff member for assistance

Will Call Window
Will Call Window is located just inside of Gate 2, the northeast entrance of House of Hope. Will Call Window opens ninety (90) minutes before all ticketed events.